RISK-FREE RUSH.
SKIP THE LINE with peace of mind.
Need it in a hurry? Or just want to guarantee your order ships in time for tour?
Upgrade to our Risk-Free Rush service.
NEED IT FAST?
Try Risk-Free Rush.
With our Risk-Free Rush service, you’ll not only skip the line — we’ll also guarantee that your order will be shipped by a specific date so it’s there when you need it.*
You’ll get peace of mind knowing your order will be ready ASAP, just in time for the show.
*Some restrictions apply, see details listed here.
HOW FAST CAN I GET IT?
How soon do you need it?
Some orders can ship as quickly as the next business day!
Just let us know when you need your order and we’ll confirm that we can sneak your order to the front of the line and ship by a specific date.
Standard production times.
Standard production is typically about 10 business days for most products.
Standard production times vary by product/service and are not guaranteed. When placing your order, ask your rep about the estimated ship date.
Our standard production times are always estimated and depend on several factors (including how many orders are ahead of yours, our production schedule and workload, details of your specific order, etc.)
While those estimates are usually pretty close, some orders may be ready a few days sooner or a few days later.
For this reason, we cannot absolutely guarantee the specific date your order will be complete without this service upgrade.
Production time is calculated in business days, beginning the day after we receive your final art approval (not the date you submitted payment or the date you approved the quote).
FAQ.
(THE FINE PRINT.)
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If you’ve selected our rush upgrade, some products can ship as soon as the next business day, while others may need 3-5 business days production time. This depends on several factors and will be evaluated on a case-by-case basis.
In any case, we’ll guarantee a specific ship date for your products/services. Sometimes our rush orders even ship sooner than planned.
Standard production times for non-rush orders (without the Risk-Free Rush upgrade) are generally at least 10 business days and are not guaranteed. -
No. We guarantee a specific ship date.
Once we hand your package to the shipping carrier, it’s literally out of our hands.
Unless otherwise noted, your order will ship via FedEx Overnight. FedEx & UPS currently offer a money-back guarantee for their service in the event your package is late due to circumstances within their control.
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Yep! Risk-free.
As long as you meet the order deadlines for payment, quote approval, and proof approval, we guarantee that your order will be shipped the date we promise.
If, for any reason within our control, we’re unable to meet the ship date we promise, we credit the Risk-Free Rush fee back to you for a future order with us.
Seems like a no-brainer, right?
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While the exact cost varies depending on the products/services you’re ordering and how soon you need them shipped, Risk-Free Rush adds a percentage of your subtotal (total goods & services before shipping and sales tax).
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In order to honor a specific ship date we promise, we must receive your assets, quote approval, payment, and final art approval by a specific date and time.
Production time starts the day after we receive your final proof approval (assuming we’ve already received your final payment and quote approval.)
If, for any reason within our control, your order is not completed on the date we promise, and you’ve met the above order requirements, we will credit the amount you paid for this Risk-Free Rush fee back to you to be used toward a future purchase with us. This credit does not expire, is not a refund, and is non-transferable.
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The cost to upgrade to Risk-Free Rush depends on the timeline and order cost.
Generally speaking, the Risk-Free Rush rates are:
6-10 Business Days: +25%
2-5 Business Days: +50%
Next Business Day: +75%
Same-Day: +100%
Please note: “Business days” above refers to production days, and production starts after we receive your final approval. Some products/services have a minimum dollar-amount rush fee. Rush fees are calculated on all customized products and services (before sales tax) where this guarantee is needed.
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Nope.
The Risk-Free Rush fee gets your order to the front of the line and guarantees a ship date.
Shipping cost is not included and will be quoted separately from this upgrade. Unless otherwise discussed, your rush order will ship via FedEx Overnight or UPS Next-Day Air (fully insured, on our shipping account). Shipping costs over $100 must be paid in full before the order is released to the carrier.
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Just ask!
When placing your order, let us know as early as you can if you have a specific “in-hands” date.
We’ll confirm that we can hit this date, and how soon we can ship your order. Costs/options will be discussed at this stage.
If you’ve already placed your order, in most cases we cannot retroactively upgrade your order to rush production; however, we can provide you with an estimated ship date and, in most cases, we can upgrade your shipping speed from Ground to Overnight.
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