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frequently asked questions & order terms
Everything you ever wanted to know (and then some.)
Please take a second to read the info below before placing your order. (Your order approval means you agree to these terms.)
Still have questions? Drop us a line. (No, seriously…we actually like talking to humans these days.)
custom design
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YES! Just place your order, send us your logo, and we’ll take it from there!
Our layout service starts at just $50 per item, and the first minor revision is included.
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Sure can!
You can send us your logo files once you’ve placed your order, and we’ll discuss your vision.
Our in-house creative team will mockup as many versions as you’d like. We can start with one, and make additional changes, or send you a few versions to choose from.
Typically, a custom layout with your artwork starts at just $50 per product, and one minor revision is included (if needed). We’re happy to send you a quote to have us design a few different versions!
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Yep! We can clean up a logo or re-create it altogether.
We charge a flat project price (quoted before we start), so you don’t have to worry about an hourly rate adding up. Most file-clean-up costs are added to the print invoice (it’s quicker this way and less hassle.)
Art clean-up costs vary by the complexity of the image, so please reach out so we can discuss your project today!
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YES! Our in-house design team creates custom artwork for many of our clients. Our capabilities include everything from basic logo design to digital graphics, video wall content, and full-color illustration. We design graphics for stage art, websites & socials, tour admats, merch, and more.
We charge a flat project price (quoted before we start), so you don’t have to worry about an hourly rate adding up. Costs vary by the project, so just let us know what you have in mind!
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Nope, we can design for projects you don’t need us for. Our design services are independent from our print services.
That said, check with us before ordering anything – not everything we offer is listed on this website. If we can help, we’ll send you a quote and mockup; if it’s out of our wheelhouse, we’ll let you know and might even have another vendor to recommend.
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Every project is different, but most generally follow this process:
We’ll start by discussing your vision and dial in what you’re looking for and the scope of the project.
Then, we’ll put together a formal quote for your design work. We will list what’s included, as well as the flat-rate total cost for the project. (This way there’s no surprises with an hourly rate ticking by.) For example, a logo design cost will include X number of initial concepts, X number of changes to the concept you choose, and the final files once you’ve signed off on the end result.
We’ll also send you the payment schedule/milestones (if the project’s large enough to split into multiple phases.)
You’ll get to give your feedback and approval at each appropriate stage.
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Sure, we understand – but we’re bummed!
Deposits for design work are non-refundable. Our in-house design team spends a significant amount of time on research and discovery even before quoting your project. Once the deposit is submitted, we start right away and have cleared our schedule to allow for completion of your project – we have likely put off other work to get to yours.
All work performed before your order is paid in full remains property of Woodshed, and use is prohibited by any other party.
That said, if you’ve got an issue, let’s see if we can help! We do offer financing, too.
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YOU! If you hire us to design your artwork, you’ll own the final logo outright once we’re finished and your art cost is paid in full.
We can send you the logo in a few different file types so you can use it on various projects, and we’ll also keep it on file for your future orders.
We do not release print files for any reason, and we reserve the right to limit the amount of file versions we send. We might even display your design on our website and/or social media pages (unless you ask us not to.) We also retain ownership (and prohibit the use) of all designs, drafts, unused concepts/versions, etc., as well as anything designed before payment has been made in full.
Of course, any print-ready designs you send us remain in your ownership, and we’ll only use it for your projects and/or for general promotional purposes. We will not print your logo for any other clients at any time, period.
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If we’re designing for you and your package includes multiple concepts/versions, you may have a hard time deciding! We get that.
Even though you may pick your favorite, you may still really like another concept we offer for another use (merch, for example).
We own all un-chosen concepts/versions and all drafts, but we can release an alternate version we drafted as a finished design for any use – we’ll let you know the cost based on the design, but it’s always offered at a significant discount vs. the logo design package cost. If for some reason you don’t decide to use the other versions, we may use them for our own promotion, or in other projects (with elements changed).
MY artwork files
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YES! In fact, we won’t print anything without your formal approval.
A real live human from our in-house art team will check your artwork for print quality at no charge. (Weird, right?)
If your art is good to go, we’ll also send you a free mockup to give you an idea of what it will look like before we print, just so we’re on the same page.If you’re submitting finished art in our template/specs, your first mockup is on us. After that, we’re happy to help if you need to see alternate versions, new colorways, etc., but there’s an additional cost to cover our artists’ time. We’re happy to quote that cost before making additional changes.
Here’s how our ordering process works: WoodshedStageArt.com/process
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For print orders with artwork you’re supplying, our process works like this: We’ll dial in the specs, send you a formal quote for your payment and approval, and then send you mockups/proofs for your final approval before production starts.
Learn more about our process. -
We can work with just about anything, and we can tweak your art or design something from scratch. We prefer vector artwork for Adobe Illustrator whenever possible, or layered Photoshop files. High-res flat images usually work as well. We accept the following formats: *.ai, *.eps, *.psd, *.pdf, *.tif, *.jpg, *.gif, *.png. We also accept cell phone pics of your cocktail napkin sketch (yes, really.) Once we get your art, we’ll check it for print quality and let you know if it needs any voodoo.
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Yes. We can print vivid, full-color, edge-to-edge artwork and photographs on any of our stage art products at the same cost as 1-color black & white printing. On some products we can also print with white ink (drumheads, for example) for a cool effect. No need to hold back on the design…do something fun and different!
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Yep! We can clean up a logo or re-create it altogether.
We charge a flat project price (quoted before we start), so you don’t have to worry about an hourly rate adding up. Most file-clean-up costs are added to the print invoice (it’s quicker this way and less hassle.)
Art clean-up costs vary by the complexity of the image, so please reach out so we can discuss your project today!
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Sure! We can add whatever endorsement logos you need. We have most major manufacturer logos on file. The additional cost is just $50 (no matter how many logos we’re adding…feel free to get all NASCAR on it if that’s your thing.) Don’t worry - we’ll always send you a mockup to approve before we hit the Print button.
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Just about! We’ll let you know if the quality of the file won’t make for a sharp print. We will not print copyrighted images (such as official band logos if you’re not in the band). If you send us a file, we’ll assume you have permission to use it (it’s on you if you don’t). We also reserve the right to not print anything we think is inappropriate.
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YES. All of our current design templates are located here:
https://woodshedstageart.com/templates
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Yep! Our in-house design team can take care of the layout with your logo. This service starts at just $50 per product.
Even better…if you need a revision, your first one’s on us!
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Yes! Reach out to one of our humans and we can dial in your order specs first.
If you’re not sure what art will be printed on those items, don’t worry - you can place your order for the production stuff now and we can discuss artwork later.
(One quick note: since we have a two-step approval process, your final order is not actually submitted until we receive your final approval on proofs/mockups. Our pricing is valid for 30 days and subject to change any time after that, and you’re responsible for any change in cost. We also can’t hold inventory pending artwork until the final order is submitted.)
printing & PRODUCTION
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For print orders with artwork you’re supplying, our process works like this:
We’ll discuss your vision and dial in the specs
We’ll send you a formal quote for your payment and approval
Our design team will send you mockups/proofs for your final approval
We print & ship!
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We print vivid, full-color, edge-to-edge artwork for the same cost as black & white.
We can print your artwork at a resolutions 10x more detailed than the screen you’re looking at now. (Let that sink in…)
All of our products are created with the latest and greatest digital printing technology (from direct-to-substrate UV printing to dye-sublimation.) We print CMYK (and on some products, White ink and Clear/Varnish as well.) We have a variety of state of the art production equipment in-house.
We’ve printed drumheads as small as 10in, and fabric backdrops 56ft wide (longer than a tractor-trailer.) We can also print on a variety of materials like wood, acrylic, PVC, and more (up to 4×8 and 4in thick), and on weird-shaped stuff like water bottles and pop-sockets. We also print cool stuff like tour posters, sticky passes, and wristbands, and we offer a full line of band merch like die-cut stickers, screen-printed tees and embroidered hats, too. So…yeah, like lots of dope stuff.
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Glad you asked! Our Direct PrintTM drumhead art is a different beast. They sound as great as they look, and they’re built to last.
Traditional drumhead art is printed on a thick sticker that is adhered to the top of the drumhead. This adds mass/weight, muffles the head, and can eventually crack, peel or bubble. Others screen-print it like a tee-shirt.
With our state-of-the-art digital drumhead printing process, we print your artwork directly onto the surface of the head. We can print simple 1-color logos as well as full-color, edge-to-edge photos. We can start with your favorite drumhead brand and model (smooth white, coated, clear and even Fiberskyn) to achieve the look AND sound you’re going for.
The end result is looks better, sounds better (like the naked head itself!) and lasts longer. Our Direct Print drumhead logo printing is our most-popular choice for touring musicians – your image can last a lifetime.
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Our Premium Finish Drum Head ArtTM is a branding technology we use for the most eye-catching drum art in finishes like Chrome, Metallic Flake, Glitter, Iridescence and more that won’t affect the sound of the drum head.
We start with the drumhead of your choice (just about any smooth white, gloss black, or clear drumhead will do). We can print a background image, or leave it naked.
Then, we contour-cut your logo from an ultra-thin vinyl substrate and apply it directly to the drumhead. The result is an eye-catching finish that dazzles under the stage lights and is sure to turn heads.
We can also direct-print your artwork white ink on gloss black, clear, or smooth white drumheads as a Premium Finish option.
The logo used for the Premium Finish must be a fairly simple, bold logo with no distress or gradients, and we’ll need it in vector format.
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Afraid of commitment?
Our Tour Skins are a branding technology we use for removable drumhead logos. They’re great for short tours, one-off shows, fly dates, and backline kits.
We can print full-color, edge-to-edge art in a matte finish. We’ll cut the decal to a circle, slightly smaller than the diameter of your drumhead so it covers the drumhead, or we can cut your Tour Skin to the shape of your logo (so you never have to worry about mic hole placement.)
They’re made to be reusable and removable with no residue left behind. They are designed to stick to just about any drumhead (even Fiberskyn and coated heads.
The durability depends on a number of factors (including storage, installation, removal, cleanliness of the head, etc.), so we can’t say exactly how many times you can use it…but we recommend ordering a duplicate as a backup (which we offer at a discount on the same order.) -
YES, we do! Our custom banjo heads look great and sound great, too.
We can print full-color, edge-to-edge art right to the surface of the banjo head. We’ve got lots of banjo head choices, all for one low price. We can even design something unique for your banjo.
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They’re awesome. In short, they sound as great as they look!
We use the same Direct Print technology on our Custom Grill Cloth Logos that we do on our Direct Print Drumhead Logos.
We print your artwork directly to the surface of a special Speaker Mesh material with our state-of-the-art UV printing. The ink is incredibly durable and won’t change the sound of the cab.
Your guitar cab logo can be a simple, bold design or a full-color photograph. Same cost either way.
The material we print on is a special type of Speaker Mesh that is similar to factory grill, but with a surface area more suitable for printing, and vented just enough to be acoustically transparent while making your art look great.
Install is quick and easy (we’ve got a Removable option as well), and we can walk you through the installation process here.
Remember, we’re musicians, too – we’ve got a few talented guitarists on staff that use these very same grill cloth logos on stage.
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Good question. Traditional banners are printed with a thick layer of ink on top of the banner material. This method produces a heavy, stiff banner that creases easily. There’s usually a charge for each ink color (ever wonder why most bands went with white on black?) Longevity is also an issue, as the ink can eventually crack and peel when the banner is folded and unfolded over time.
We use a state-of-the-art digital printing method called “Dye-Sublimation” (or “Dye-Sub” for short). Our process is really cool – the image is actually dyed into the fabric of the fibers. This adds no weight to the material so your backdrop is lightweight and easy to handle. It also keeps the fabric soft, so it can be folded and won’t crease, crack or peel. Our dye-sub stage banners are even machine washable! What’s even better, we can digitally print full-color, edge-to-edge photographic artwork for the same cost as 1-color logos.
We use this unique dye-sub process for our stage banners, stage scrims, meet & greet graphics, custom tent canopies, table covers and grill cloths (in our Premium Cloth, Hybrid Cloth, Speaker Cloth and Tent Cloth).
Our dye-sublimated stage banners and scrims are our most-popular choice for touring bands. Your image can truly last a lifetime!
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YES. At the urging of numerous touring clients over the last several years, we are now proud to offer a complete range of band merch.
Screen-printed tees, hoodies, and tanks – embroidered caps, and even accessories like pop-sockets, bottles, stickers, and more – whatever you need, we’ve got you covered.
Our in-house design team can also handle whatever merch designs you may need.
Beyond printing, we can also help with web stores (creating and updating your online store), web order fulfillment (shipping your web orders), tour fulfillment (restocking your merch and drop-shipping it to the next venue), and lots more.
…And, we offer some cool merch displays as well!
Check out our Merch page and Contact us today and we’ll see how we can help.
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Nope! We provide the blank drumhead and print directly onto the surface.
We do not print on client-supplied drum heads; this helps us streamline and speed up the production process and allows us to replace it if we misprint it. (Sending us a head won’t save you any money anyway, and just creates more work for you.)
We try to keep our most popular heads in stock and ready to rock. If you’ve got a specific brand/model you like, chances are pretty damn good we can special order it (if we don’t already have it in stock). In some cases, your artwork may narrow down these options, but our team will work with you to get the look and sound you’re after.
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We can generally print on most drumhead brands/models.
We generally stock our most popular models made by Remo, Evans, Aquarian, and Attack. Some models are available by special-order (which may impact cost and/or lead-time.)
If you have a specific request for a drumhead brand/model, please let us know before placing your order.
Otherwise, your artwork may dictate the drumhead finish, and our production team will choose the in-stock item they feel will work best.
tour merch
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YES! We are proud to offer a full range of band tour merch, including:
• Screen-printing
• Digital DTG printing
• Embroidery
• Branded Promo / AccessoriesWe offer screen-printed band tees, hoodies, long-sleeve tees, raglans, and more. We also offer direct embroidery for a hats and other garments, as well as printed or embroidered patches.
Don’t forget about accessories! We can also print cool stuff like Popsockets, water bottles, coasters, guitar picks, stickers, and lots more.
Please reach out with any questions on band merch!
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We have access to hundreds and hundreds of brands and styles for the blank garments we print on; if you know exactly what you want, let us know (chances are we can get it).
Not sure what you want? We offer a curation service to help you find the perfect garment.
Flexible? We have a great Stock program for our best-selling blanks in Good / Better / Best categories to save you money and lead time.
Once we’ve dialed in your specs (garment choice, decoration methods and locations, quantities, colorways/styleways, etc.), and you’re cool with the ballpark cost, we’ll send you a link to an itemized quote.
Once we have your payment and approval on the order and you’ve submitted your art files, someone from our in-house design team will send you mockups/proofs for your final approval before production starts. And then we print!
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YES! We are proud to offer a full range of screen printing techniques, including:
• Standard plastisol inks
• Soft-hand feel
• Vintage/distress
• Puff ink printing
• Glitter/metallic inks
• Black-on-black printing
• Full-color digital garment printing
…and more!Believe it or not, our creative and production teams actually love working together to solve unique challenges (no, seriously…it’s like a puzzle, they get off on that shit…and they get bored screen printing white logos on black tees all day…)
Reach out and let us know your crazy idea. If we haven’t already done it, we’d love to try it.
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YES! We are proud to offer a full range of band tour merch embroidery, including:
Standard flat embroidery
3D Puff Embroidery
Custom Applique
PatchesWe offer direct embroidery onto hats (caps and beanies), hoodies, polos, bags, patches, and more.
Please reach out with any questions on band merch!
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YES! We have an in-house creative team that can handle any design work you need, including:
• Custom digital merch design
• Custom merch illustration
• Tweaking your logo/album art for merch
• Multiple colorways/mockups
• Custom merch packaging design
• Garment sourcing & curatingBefore we design your artwork, we will give you a no-nonsense quote so there are no surprises. When we’re finished, you’ll own the final artwork and we won’t hold it hostage. We’ll make sure you approve proofs/mockups before production starts so we’re all on the same page.
Please reach out to us when you’re ready! We’d love to discuss your vision.
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YES! If you’ve got a merch design already but it’s not quite “there” yet, our in-house creative team can work some magic!
Some of our merch design file services include:
• Tweaks to your design for print
• Vectorization / Digitizing*
• File clean-up
• Logo recreation
• Color separations*
• Print file prep**To keep things as streamlined as possible, some services we only perform when we’re doing the production.
We can work with most art files, just send us what you have and we’ll check the files for print quality and discuss your vision.
Please reach out to us when you’re ready! We’re happy to help however we can.
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We only offer merch decoration on garments we supply. This helps us keep things as streamlined as possible, and makes it easier for us to control quality and replace defective items.
If you’ve got your eye on something specific you’ve seen in the wild, let us know! Our team can likely source that exact blank or something incredibly similar. Custom manufacturing (cut & sew) is also an option if the quantity is right. -
Yep!
Our in-house creative team can build you a simple and great-looking online merch store so you can sell your merch.
We can also create complete band/artist websites, that can include tour dates, audio/media, booking info, social links, and more.
How simple? We can build it and update it as needed, or we can build it and hand you the keys. Either way, you’re in control.
We can even store your inventory here and handle all of your web order fulfillment so you don’t have to deal with picking & packing, buying packaging, creating labels, trips to the post office, tracking orders, and all of that — leave the headaches to us!
Reach out so we can discuss your ecommerce store and order fulfillment.
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YES. As an end-to-end partner, we take the time and hassle out of merch, even after it’s designed and produced.
Our tour merch fulfillment program includes:
Individual folding, bagging, and labeling
Stock warehousing and inventory
Low-stock notifications and easy re-orders
Individual web order fulfillment
Tour stock fulfillment and venue drop-shipping
Custom branded packaging (design & printing)
Web Stores / eCommerce websites
Expert consultation with our merch teamNeed more hands-on service than just a stack of tees? Reach out to one of our merch branding experts for a free consultation and apply for our monthly subscription program.
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Normally we hold back any merch items that don’t meet our quality control standards (but occasionally one may slip by the ol’ goalie.) We do our best to inspect each item before it leaves our shop, but we’re actually real, live humans and mistakes do happen. We’ll work with you to make it right as soon as possible!
If you received a misprinted item, please let us know (and send us a pic) within 24 hours of receiving your order. We have a 5% spoilage allowance on all merch to allow for misprints or sub-par blank garments. (Don’t worry, you’ll receive a credit for the missing items.)
If you need an exact quantity and/or have a hard in-hands date, we recommend that you order a few extra pieces of each item/size.
If your order was damaged or lost in shipping, please see the FAQ in our Shipping section below for more info. (Short answer, let us know ASAP and send us good pics of the package and contents!)
Due to global supply chain challenges and inventory fluctuation, we may need to substitute a a similar product to meet your in-hands date (there could be a slight difference in color, texture, or other attributes that will not effect the product quality); unless you tell us otherwise before placing your order, we'll assume that's cool with you. We do not offer refunds or credits in the case of necessary substitutions made due to inventory availability.
shipping
& DELIVERY
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All US orders ship via Ground (FedEx or UPS, at our sole discretion). We can of course use a faster delivery method (eg Overnight, etc) for a few bucks more if you need it in a jiffy.
*Please note: If you request a specific in-hands date, we’ll do whatever we can to meet that date. That might mean bumping up your shipping speed from Ground to Overnight, and we’ll assume you’re cool with paying for that (unless you tell us otherwise.)
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Depends. Whenever possible, we’ll provide a shipping estimate on your quote.
We’re streamlined to flat-rate ground shipping costs for some products (shipping within the Continental US.) For other orders, it depends on the usual (package dimensions/weight, destination, speed, etc.)
If you need a quote for expedited shipping, or for international shipping, let us know and we’ll do our best to estimate that cost.
Sometimes we don’t know the exact shipping cost until the order is packaged. In this case, we’ll invoice you for shipping charges.
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Waiting is the hardest part! We’ll try to keep you in the loop about an estimated ship date (but it’s just an estimate). We’ll let ya know once it goes out. Once your order ships, you should get an email with tracking information. We also update your online invoice with a tracking number so you can double check. We appreciate your patience!
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Maybe, but not necessarily .
Since different products have different production times, multiple items on an order are not always finished at the same time. Some items ship separately regardless of the completion date. Sometimes we’ll combine shipments to save shipping costs, and other times we’ll ship items as completed (instead of waiting for a complete order.) That’s our call, unless you specify otherwise.
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Shipping damage is pretty rare, and we do our best to ship with care. (Hey, that rhymes.)
If your order was damaged in transit, please let us know immediately (within 48 hours of delivery).
Keep the box and all packaging!
We’ll file a shipping damage claim with the shipping carrier (FedEx, etc.) on your behalf, but we’ll need a lil’ help from you.
Please refer to our Shipping Damage Claim page for more info.
We do not offer refunds, credits, or returns on items damaged or lost in transit (since we don’t do the shipping), and we are not liable for reprint costs if the carrier denies the claim. We’ll do our best to help you out, but this is largely out of control. -
While this is a rare occurrence, if you’re package was lost in transit, we can help.
If your order has shipped, but you think it’s taking an unusually long to arrive, please first check the tracking number for an update. (Your tracking number can usually be found on your order link.)
If your package hasn’t arrived within 21 days of shipping, please reach out to your rep ASAP so we can file a lost package claim on your behalf.
Lost package claims must be filed between 21-30 days from the ship date. -
It’s important to note that, once we hand over your package to the shipping service, it’s literally out of our hands. We cannot offer a refund on your design/print order due to missed delivery dates. That said, we’ll do our best to help you out as best we can.
If the shipping carrier offers a guarantee on the shipping service we use to ship your package (for example FedEx Overnight, etc.), and their delivery was late, we’ll file a claim on your behalf for a refund of the shipping costs. We’ll credit you the amount FedEx refunds back to us (this may take several weeks, and claim approval is solely up to the carrier.) FedEx and UPS have lots of exceptions, like inclement weather delays, and they do not guarantee delivery dates on many ship-speeds (including Ground and some expedited services).
In the event you’re on tour and need a package re-routed, our team will initiate that with the carrier on your behalf ($50 rerouting fee applies, plus any additional shipping costs from points B to C.) Keep in mind the package will be reshipped the same speed as the initial shipment (ie, Ground can’t be upgraded later to Overnight), and rerouting takes an additional two transit days to process. -
Nah, man…unfortunately we cannot ship on client shipping accounts.
We’ve got our outbound shipping process dialed in and client accounts throw a monkey wrench into the works. It also severely limits what we can help with in the event of a lost or late package. (In most cases, our shipping rates are better anyway due to the volume of items we ship.) Whenever possible, we’re happy to quote you a shipping cost when placing your order.
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YES. We’re located in downtown Cleveland, Ohio (close to the Rock & Roll Hall of Fame and many venues like House of Blues and Rocket Mortgage Field House.)
Just make sure to give us a heads up as early as possible (ideally when placing your order) and arrange a day/time before stopping in. Due to safety/insurance and confidentiality concerns, we are unable to allow visitors to our facility without an appointment.
Even if you don’t need to pick anything up, let us know when you’ll be in the Cleveland area! We’ll try to catch the show or sound check, or we can grab a coffee/beer! It’s always great to meet our clients in person.
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In some cases, and with advanced notice, we may be able to accommodate delivery to a venue or hotel local to the Greater Cleveland, Ohio area. A delivery fee applies, subject to scheduling availability.
Production time & rush orders
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Hard to say…production time really depends on a number of factors, including the products you order, how many orders are ahead of yours, etc; our production times vary from product to product (just ask).
In general, our production time is about 10-14 business days for most products.
However, this is estimated, and production time starts the business day after we receive your final payment and final art approval, and does not include shipping/transit time.
Additionally, different product lines have different production timelines (drumhead prints vs. merch, for example.)
If you need a more accurate production estimate, please ask your rep at the time of order.
Due to global supply chain challenges, we may find it necessary to make substitutions. We'll try our best to ensure the substitution is as close as possible to the original; while you may notice some variation in color, texture, etc., none of these attributes will affect the quality of the finished product. Unless you tell us otherwise before placing your order, we'll assume that's cool with you. (We do not offer refunds or credits in the case of necessary substitutions made due to inventory availability.)
Need it faster?
We also offer our Risk-Free Priority Guarantee service upgrade for rush orders and/or when a guaranteed ship date is needed.
Once your order is in, feel free to ask about the estimated ship date of your project, we’re here to help. We’ll do our best to keep you in the loop with updates as your order moves through our production system, and we appreciate your patience.
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In most cases, YES.. However, your best insurance policy is to order early! (Don’t forget to plan time for shipping as well.)
All turnaround times quoted are only estimates (we cannot guarantee ship dates for standard orders) beginning the next business day after your approval and payment. We do not offer order refunds for missed delivery dates, as production times vary, and we cannot prevent delays in shipping/transit.
If you need a guaranteed ship date, ask about our Priority Guarantee Service upgrade. We’ll do our best to keep you in the loop about your project’s ETA (but feel free to ask), and we appreciate your patience.
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Yep! Orders ship Ground by default, but we can usually upgrade your shipping speed to 2-Day or Overnight/Next-Day.
In many cases, packages shipped express/overnight can be scheduled for delivery early- or mid-morning, or in the afternoon (end of day for residential deliveries.) Saturday delivery is always possible but not recommended for commercial addresses.
We can always drop-ship your order to a hotel or venue.
Please note: while we will try our best to meet your in-hands deadline, we cannot guarantee specific ship dates (except for Priority Guaranteed rush orders) as our production schedule is fluid and depends upon a number of factors. If you want to roll the dice, your best bet is to order as early as possible and allow plenty of extra time for shipping.
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Sort answer: We suggest getting the ball rolling as early as possible.
If you’re planning a tour, reach out to us early in the budgeting process so we can give you some costs and talk through some potential options.
Working with us several months before a tour cycle means you’ll be able to take advantage of our in-house design team as well.
Ordering early can help ensure you can receive all the items in your order before your drop-dead in-hands date, and potentially save you some cash on rush production and expedited shipping.
Getting serious about 3-4 weeks before your in-hands date isn’t a bad idea. Figure roughly a week for discussion/mockups/quote, a week for production, and a week for shipping time.
Unless you know exactly what you want to order and your art is truly print-ready, you should also allow some time (a week or more) for us to answer your questions on pricing, options, send you mockups, make any requested layout changes, perform print-quality checks, etc.
Turnaround times quoted are always our best guess, and they start the next business day after we have both your full payment and artwork/quote approval. Low-quality art files may also impact that timeline.
Rush production is usually a possibility, but please ask first, and understand that extra costs will apply to put your order at the front of the line.
Don’t forget to add about 5 days for ground shipping time (unless you’re cool with paying for expedited shipping.)
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Yes we do! We get requests for rush deadlines often, and we can usually make it happen! Let us know if you have a specific in-hands date and we’ll check with our Production Manager.
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In general, you’ll work directly with one of our smiling humans to dial in your order specs from all the gazillion options we offer. Then, we’ll send you a formal so you can approve the order and submit payment.
If you’ve submitted art files in our templates/specs, someone from our design team will send you mockups/proofs — we’ll need your final approval here before your order goes into production.
Once the order’s in production, you should receive updates as it moves through the production system, including when you’re order’s complete and when it’s been shipped.
payments, refunds & Order Changes
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Short answer: No.
Once an order has been paid and approved, our team starts prepping for production immediately.
While we do not offer refunds for any reason, we may (at our sole discretion), offer you a credit towards a future order if for some reason we cannot produce your project as promised, less any work already performed and/or products delivered.
In an attempt to ship all orders in a timely manner, we may need to substitute a product, production method, or material of similar use and quality. (We’ll offer this as an option when possible, but we reserve the right to substitute without prior notice when unavoidable.)
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No. All orders must be paid in full before production starts, and we must also receive your formal approval on all specs and proofs/mockups.
Production starts the day after we receive both your formal approval of proofs/mockups and payment in full.
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We honor our quoted pricing for 30 days. Due to fluctuating material costs, rising tariffs other factors outside our control, please contact us before placing an order from a quote older than 30 days to ensure accurate pricing (as you are responsible for the current price at the time of final payment/approval.)
Orders awaiting client assets and/or final art approval will canceled 30 days after payment and/or quote approval. We will issue a credit toward a future project with us for the amount paid, less a $50 cancellation fee and less payment for any work already performed.
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We’ll send you a link to your online quote/invoice where you can pay by Credit Card to place your order. We accept all major Credit Cards (online, or via phone/email when necessary) and PayPal.
Payment options:
Call us at 216.230.2362 to manually run your credit card (and keep it safely on file for future orders you formally approve)
Click the green “Pay” button on your order link for secure online checkout (credit card or ACH)
Use PayPal.me/woodshed to send a payment
Send a payment via PayPal to email@woodshedstageart.com
Mail a check to the address on the invoice (NSF check fees apply)
Contact us for wire transfer payments
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Yes, we do accept ACH (electronic checks) and wire transfers.
If you’re paying via ACH, you should be given the option on the online checkout screen.
If you’re paying via wire transfer, contact us first so we can give you the proper routing information.
Please note, ACH payments and wire transfers may take up to 5 or more business days processing time; we reserve the right to hold off on work until the transfer/deposit is received in our account.
While we are unable to accept personal checks, we do accept corporate/business checks when necessary. If you need to send a check, please mail it to the address listed on the order/invoice. Be sure to add the artist/band name and invoice number to the memo so your payment is properly credited to your order. (Checks must clear before production starts.) We’d love a heads-up if you plan to send a check rather than pay by card.
Please note: We charge a fee of at least $50 for each returned check (including traditional paper checks or electronic checks/ACH), and you are responsible for any outstanding balance on the order you’ve approved. -
Yes, you may purchase a reprint at your cost.
As an added precaution, we ask you to approve the final mockup/proof and all order specs before production. Once you have approved an order for production, no changes are possible as the file is immediately sent to the production queue. Please take a moment to review the order carefully before giving your approval (mockup/proof, specs, shipping information, etc.) to catch any errors before you approve the order.
We do our best to catch mistakes on our end before presenting you with a mockup/proof and itemized order link but mistakes do inevitably happen. In the occurrence that the mistake was our fault, we will of course take care of the reprint cost and make it right.
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Typically, no.
Please be sure all info, specs, layout, and artwork is 100% correct before approving the order. Once an order has been paid and approved, our team starts prepping for production immediately.
However, we understand that sometimes mistakes are made and we will do our best to accommodate.
In the rare event we can make a one-time exception and are able to make a change to your order, we'll initiate a Change Order. Your order will be placed on Hold until the Change Order is resolved.
A $50 Change Order Fee applies to all Change Orders. (This is not meant to be punitive, but helps us cover the cost of our design, production, and administrative teams to pull an order already prepped for the production process.) Change Orders will also likely affect the timeline.If the Change Order results in a higher cost, this balance must be paid in full before the order can be released from Hold and into production; if the Change Order won't change the order cost (for instance, a different art file for the same product), only the Change Order Fee must be paid in full prior to release; if the change results in a lower overall cost, a credit will be issued to your account toward a future order. All Change Orders must be re-approved prior to production.
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No.
In most cases, we’re not the cheapest. (We’d rather try to be the best rather than the cheapest.) There’s always someone’s buddy’s cousin who can do it cheaper. That ain’t us. Our clients can’t afford to take a chance on cheap.
That said, we’ll try to work with you as best we can. If you’ve got a price from another company, just send us the itemized quote and we’ll do our best to make sure we’re comparing apples to apples and see what we can offer within your budget without.BEWARE: Many of our competitors try to lure you in with lower pricing at the expense of quality. For example, we’ve seen cheaper backdrop quotes from companies using outdated printing technology that won’t last, flimsy hardware, and cheap fabrics that are made in China without valid NFPA fire certificates (or without verifiable ones, at least.)
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YES! We offer a few financing options for your convenience so you can order now and pay later:
Financing -
At this time we do not offer credit or billed accounts. We do, however, offer third-party financing:
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No.
Whenever possible, we add estimated shipping costs to your main quote/invoice.If shipping costs are “TBD” (To Be Determined), we require a valid credit card that we can keep on file at the time of order.
For instance, if your shipping destination changes (or depends on when the order is complete), or if your shipping method has changed (you upgraded to Overnight shipping from Ground, for example), we’ll run that cost by you whenever possible and charge the card on file.
We reserve the right to withhold shipments pending payment. (If for any reason your order is shipped before payment is rendered, open balances more than 30-days past due will accrue 2% monthly interest, and may go to collections after 60 days.)
privacy
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All payments submitted through our online invoices are processed through a secure checkout system.
You can also submit payment a number of alternate ways, including calling in your credit card payment, initiating a bank-to-bank wire transfer (business accounts only), sending payment via PayPal, or even mailing an analog paper check.
If you call in your payment, we will process your credit card via Square. If you ask us to store your credit card number on file, we will only use it for orders you’ve formally approved.
PayPal and Square are widely regarded as two of the most secure merchant processing companies in the world, and we will do our absolute best to keep your information safe.
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We will only use your personal information (name, company name, billing/shipping addresses, email address, phone number, etc.) for our own business purposes.
Your info will NOT be sold or given to any third party (except as needed to complete your order/payment or as required by law.)
We will only contact you regarding your purchase, to suggest other Woodshed products and services you may be interested in, and we may send you our newsletter (which you may opt out of at any time).
If your social media profiles are public, we may occasionally tag you and/or your band in photos of your Woodshed products, and we may repost photos/videos of your Woodshed products in use (unless you ask us not to) on our website and/or on our social media accounts (basically, we might use your order in our portfolio.)
Our website may use cookies for essential user operations (online shopping, for example) and/or to enhance your experience on our website; using our website means you’re okay with this.
warranty information
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Ultimately, that’s your call.
We have several materials that are recommend for use indoors or outdoors, respectively. Our indoor materials include FR Soft Knit Cloth and Stretch Cloth; our outdoor materials include our FR Hybrid Cloth, Economy Fabric Mesh and Economy Vinyl Mesh; other materials are available as well.
That said, our indoor materials should not be used outdoors; our “outdoor” materials are designed to be used at your discretion outdoors (for instance, our FR Hybrid Cloth features 30% blow-through, so is still 70% solid, but typically used in no-wind stadium and festival events.) Use caution and discretion, and do not use this in windy conditions.
Our freestanding hardware is lightweight and durable, however is not intended for outdoor use. While many of our clients have used our Standps outdoors (in conjunction with a blow-through banner material), they are lightweight and can blow over in windy conditions.
Our warranty does not cover misuse, weather damage, or other related issues, since these are issues beyond our control. Use discretion and use at your own risk.
When in doubt, err on the side of safety.
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We stand behind our printing and we want to make sure you’re happy with your stage art long after the initial purchase. The vast majority of our hardware is backed by a limited lifetime warranty. Please note that products manufactured by third parties are guaranteed by that manufacturer, but we try our best to carry only well-made products.
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Our products are made to last a long, long time (in most cases well beyond our guarantee period.) We back our products with the expectation that you’ll use them as they’re intended and will take all necessary precautions before using the product.
You know the drill… We can’t cover (and won’t be held liable for) loss, accidental or weather-related damage, improper use, improper assembly, property damage, injury, or abuse, so use at your own risk.
We can only stand behind the work that we do. Items made by third parties (materials we print on and the hardware we source) are guaranteed by the manufacturer. Seems fair enough, right? For instance, we don’t make drum heads, we print on them. The drum head itself is guaranteed by the manufacturer, and our printing is guaranteed by us.
Other examples include banners that aren’t stored properly, hardware that isn’t set-up or collapsed properly, indoor items used outdoors, and damage to a drum head around the mic hole without the recommended Holz reinforcement ring.
That said, we go to great lengths to source products that are made to last. Typically our products last for decades, not months.
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Contact us. We’ll discuss the issue, and we’ll do what we can to make it right. Please send us some photos clearly showing the issue, along with your detailed notes, so we can better understand what’s going on. Once we know what’s up and how we can fix it, we’ll take care of it as soon as we can. In some cases we’ll repair the item, in other cases we’ll replace it. (In the unlikely event that we’ve discontinued a product, we’ll offer you a similar product or credit towards another product instead.)
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We may agree to design and/or build custom, large-scale display pieces for use on stage, at trade shows, in the lobby, or other creative uses. While we try our best to design and produce these products with the utmost safety in mind, the client/buyer assumes any and all liability for use, and are not guaranteed by us for any length of time. So just be careful, okay?
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We stand behind our work and will do everything possible to make it right.
If your order is not the same as shown/described on the order link you approved, or if you think there might be a quality control issue we should be aware of, please let us know. We ask that you let us know if something’s not right as soon as possible, no more than (5) days after delivery. (Do not send the item back, we’ll get back to you with next steps as soon as we can.)
If your item was damaged in shipping, please see the info on this page specifically addressing shipping damage.
endorsements & DISCOUNTS
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No. The folks you see tagging us on social media do so because they genuinely love our products, and we love them for it.
We’re a small company (probably smaller than you think.) We don’t offer endorsements. We don’t offer artist discounts. In fact, the major touring artists who use our gear pay the same price as local musicians. (Sometimes they pay more, when you factor in custom artwork and rush production fees.)
If we gave away free gear, we’d have to raise prices for everyone, and that would suck. So, nope…sorry.
That said…we sincerely appreciate you tagging us in your Woodshed pics on your socials, and we’ll do our best to share them and tag you when we can!
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Yes, we’d love to! We support the artists who support us.
The easiest way to make sure we plug your band is to send us pics that clearly show our product in use. Tagging us on your social pages is even better.
We post pics just about every day to our Facebook, Twitter, and Instagram accounts to showcase our clients. We’ll also help you plug a special upcoming event (big show, album release, that sort of thing) as well if you send us some info about it.
Let’s keep in touch so we can help you promote!
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The vast majority of clients we work with are touring artists. We keep pricing the same whether you’re playing small clubs or packed arenas, just to level the playing field. If we discounted an order for you, it wouldn’t be fair to the artists who paid full price. That said, we’d love to discuss your project so we can be sure we’re recommending the most appropriate (and cost-effective) solution for your needs, and we’ve got some great financing programs, too!
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YES. We’d love to save you and your artists some cash, as well as the time and hassle of requesting quotes from multiple companies and and dealing with multiple vendors. You’ve got bigger fish to fry. We can help you with streamlined ordering, centralized point of contact, and roster-wide discounts. Let’s discuss.
legal mumbo-jumbo
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Our fancy-pants lawyer made us add this part:
By placing your order, you (the buyer/client or your surrogates) hereby agree to the complete Terms & Conditions as stated on this website. We may revise our Terms and conditions from time to time (and without notice) to better meet legal requirements or address changes in our services. Please refer to the information provided here before placing your order. You agree, when placing an order, that no refunds will be provided should you choose to cancel, and (should any requested work be performed before payment) you agree to pay for any and all work performed. You acknowledge that our products are solely decorative in nature. Except for the guarantees listed on this website (and those offered by a third party manufacturer), we exclude any and all warranties or representations (express or implied) including those pertaining to fitness for a particular purpose. You, assume all risks obtained from use of these goods (whether used alone or in combination with another product) and solely determine the product’s suitability for your use. Our liability (and your exclusive remedy) is limited only to repair or replacement (at our discretion) of any goods which are not of our standard quality. We are not responsible for manufacturer’s defects. Woodshed will not be liable to you in relation to the contents of, or use of, or otherwise in connection with, your order, including but not limited to any business losses, loss of revenue, income, profits or anticipated savings, loss of contracts or business relationships, loss of reputation or goodwill, or loss or corruption of information or data. You hereby indemnify Woodshed and its officers and employees/agents and sub-contractors and undertake to keep Woodshed indemnified and hold harmless against any losses, claims, damages, costs, liabilities and expenses (including without limitation legal expenses, reasonable attorneys fees, and any amounts paid by Woodshed to a third party in settlement of a claim or dispute on the advice of Woodshed legal advisors) arising out of or relating to personal injury, illness and/or death if it is established that such damage and/or personal injury resulted from any defect with respect to design, manufacture, workmanship or materials of the Product, failure of the Product, or any breach by you of any provision of these terms and conditions, or arising out of any claim that you have breached any provision of these terms and conditions. These terms and conditions will be governed by and construed in accordance with Ohio law, and any disputes relating to these terms and conditions will be subject to the exclusive jurisdiction of the courts of the City of Cleveland, County of Cuyahoga, State of Ohio, United States of America.
