FAQ

Order Terms

Everything you ever wanted to know (and then some.)

Please take a second to read the info below before placing your order. Just click on a section for a list of questions and answers.

Still have questions? Drop us a line »

CUSTOM DESIGN

My logo is low-res...can you clean it up?

Yep! We can clean up a logo or re-create it altogether.

We charge a flat project price (quoted before we start), so you don’t have to worry about an hourly rate adding up. Most file-clean-up costs are added to the print invoice (it’s quicker this way and less hassle.)

Art clean-up costs vary by the complexity of the image, so please reach out so we can discuss your project today!

Can you design my artwork?

YES! Our in-house design team creates custom artwork for many of our clients. Our capabilities include everything from basic logo design to digital graphics, video wall content, and full-color illustration. We design graphics for stage art, websites & socials, tour admats, merch, and more.

We charge a flat project price (quoted before we start), so you don’t have to worry about an hourly rate adding up. Costs vary by the project, so just let us know what you have in mind!

Do you just design the items you print?

Nope, we can design for projects you don’t need us for. Our design services are independent from our print services.
That said, check with us before ordering anything – not everything we offer is listed on this website, and there’s a good chance that we can help, and we’ll save you some cash with a package deal. If we can, we’ll send you a quote and mockup; if it’s out of our wheelhouse, we’ll let you know and might even have another vendor to recommend.

How does your custom design process work?

Every project is different, but most generally follow this process:

We’ll start by discussing your ideas, and ask you to send us some references (logos you like, style notes, even some songs/videos so we can get a better idea of what you’re going for.)

Then, we’ll put together a formal quote for your design work. We will list what’s included, as well as the total cost for that list. (This way there’s no surprises with an hourly rate ticking by.) For example a logo design cost will include X number of initial concepts, X number of changes to the concept you choose, and the final files once you’ve signed off on the end result.

For most projects, we’ll require a 50% deposit to start designing.Then, we’ll send you our favorite initial concept, ask for your feedback, and make changes as requested.

Once you sign off on the final version, we’ll charge the balance payment, and then we’ll prepare the final files. Once your balance is paid in full, and you’ve signed off on the final, we can send you the artwork in formats for web & print as needed. We will also keep the art on file for your future print projects!

Let’s discuss your custom design ideas today.

Can I cancel my design project?

Sure, we understand – but we’re bummed!

Deposits for design work are non-refundable. Our in-house design team spends a significant amount of time on research and discovery even before quoting your project. Once the deposit is submitted, we start right away and have cleared our schedule to allow for completion of your project – we have likely put off other work to get to yours.

All work performed before your order is paid in full remains property of Woodshed, and use is prohibited by any other party.

That said, if you’ve got an issue, let’s see if we can help! We do offer financing, too.

Who owns the final designs?

YOU! If you hire us to design your artwork, you’ll own the final logo outright once we’re finished and your art cost is paid in full.

We can send you the logo in a few different file types so you can use it on various projects, and we’ll also keep it on file for your future orders.

We do not release print files for any reason, and we reserve the right to limit the amount of file versions we send. We might even display your design on our website and/or social media pages (unless you ask us not to.) We also retain ownership (and prohibit the use) of all designs, drafts, unused concepts/versions, etc., as well as anything designed before payment has been made in full.

Of course, any print-ready designs you send us remain in your ownership, and we’ll only use it for your projects and/or for general promotional purposes. We will not print your logo for any other clients at any time, period.

Can I use one of the alternate versions for my merch?

If we’re designing for you and your package includes multiple concepts/versions, you may have a hard time deciding! We get that.

Even though you may pick your favorite, you may still really like another concept we offer for another use (merch, for example).

We own all un-chosen concepts/versions and all drafts, but we can release an alternate version we drafted as a finished design for any use – we’ll let you know the cost based on the design, but it’s always offered at a significant discount vs. the logo design package cost. If for some reason you don’t decide to use the other versions, we may use them for our own promotion, or in other projects (with elements changed).

What's the payment schedule for custom art?

In most cases, we will require a non-refundable deposit of 50% to start your custom design project, with the balance due upon completion.

Once the initial deposit is made, we’ll get to work and send you concepts for your feedback, and make changes as requested. Once you’ve signed off on the final design, we’ll require the balance to be paid in full before releasing files. You’ll own the final logo once you sign off on the final version and your project is paid in full, but are not permitted to use or post the designs until then.

For some smaller projects at our discretion (file clean-up, vector trace, etc.), we may include the art cost on your print invoice so this is paid all at once.

To pay a partial payment (deposit or balance), please call us at 216.230.2362 with your credit number, or visit PayPal.me/woodshed to pay online.

Save 10% off your artwork cost just by paying your artwork cost in full at the time of order! Just call us with your credit card number or follow the green checkout button on your order link to pay online. You can also also use our financing!

ARTWORK FILES

Can I see a mockup before I order?

YES! In fact, we won’t print anything without your formal approval.

We check your artwork for print quality at no charge. If your art is good to go, we’ll also send you a free mockup to give you an idea of what it will look like before we print, just so we’re on the same page.

Your first mockup is on us. After that, we’re happy to help if you need to see alternate versions, new colorways, etc., but there’s an additional cost to cover our artists’ time. We’re happy to quote that cost before making an additional changes.

Your quote will also include a final mockup that you must approve before we print. We will gladly provide a digital flat proof upon request. Once you approve the final mockup/proof for production, no changes may be made, so please check the specs and mockup very carefully before approving. (Keep in mind, computer/phone screens don’t show print quality, colors, and brightness as accurately as we’d like, and our mockups are only to give you an idea of the finished product.)

In what format do you need my artwork?

We can work with just about anything, and we can tweak your art or design something from scratch. We prefer vector artwork for Adobe Illustrator whenever possible, or layered Photoshop files. High-res flat images usually work as well. We accept the following formats: *.ai, *.eps, *.psd, *.pdf, *.tif, *.jpg, *.gif, *.png. We also accept cell phone pics of your cocktail napkin sketch (yes, really.) Once we get your art, we’ll check it for print quality and let you know if it needs any voodoo.

Can you print full-color artwork?

Yes. We can print vivid, full-color, edge-to-edge artwork and photographs on any of our stage art products at the same cost as 1-color black & white printing. On some products we can also print with white ink (drumheads, for example) for a cool effect.

No need to hold back on the design…do something fun and different!

My logo is low-res...can you clean it up?

Yep! We can clean up a logo or re-create it altogether.

We charge a flat project price (quoted before we start), so you don’t have to worry about an hourly rate adding up. Most file-clean-up costs are added to the print invoice (it’s quicker this way and less hassle.)

Art clean-up costs vary by the complexity of the image, so please reach out so we can discuss your project today!

Can you add my endorsement logos to my drumhead?

Sure! We can add whatever endorsement logos you need. We have most major manufacturer logos on file. In most cases we’ll even add them to your layout at no charge (because we’re just that rad). We’ll always send you a mockup to approve before we hit the Print button so you can see it first.

You guys will print anything, right?

Just about! We’ll let you know if the quality of the file won’t make for a sharp print. We will not print copyrighted images (such as official band logos if you’re not in the band). If you send us a file, we’ll assume you have permission to use it (it’s on you if you don’t). We also reserve the right to not print anything we think is inappropriate.

PRINTING

What are your printing capabilities?

We print vivid, full-color, edge-to-edge artwork for the same cost as black & white.

We can print your artwork at a resolutions 10x more detailed than the screen you’re looking at now. (Let that sink in…)

All of our products are created with the latest and greatest digital printing technology (from direct-to-substrate UV printing to dye-sublimation.) We print CMYK (and on some products, White ink and Clear/Varnish as well.) We have a variety of state of the art production equipment in-house.

We’ve printed drumheads as small as 10in, and fabric backdrops 56ft wide (longer than a tractor-trailer.) We can also print on a variety of materials like wood, acrylic, PVC, and more (up to 4×8 and 4in thick), and on weird-shaped stuff like water bottles and pop-sockets. We also print cool stuff like tour posters, sticky passes, and wristbands, and we offer a full line of band merch like die-cut stickers, screen-printed tees and embroidered hats, too. So…yeah, like lots of dope stuff.

What is the heck is a Direct Print Drum Head Logo?

Glad you asked! Our Direct PrintTM drumhead art is a different beast. They sound as great as they look, and they’re built to last.

Traditional drumhead art is printed on a thick sticker that is adhered to the top of the drumhead. This adds mass/weight, muffles the head, and can eventually crack, peel or bubble. Others screen-print it like a tee-shirt.

With our state-of-the-art digital drumhead printing process, we print your artwork directly onto the surface of the head. We can print simple 1-color logos as well as full-color, edge-to-edge photos. We can start with your favorite drumhead brand and model (smooth white, coated, clear and even Fiberskyn) to achieve the look AND sound you’re going for.

The end result is looks better, sounds better (like the naked head itself!) and lasts longer. Our Direct Print drumhead logo printing is our most-popular choice for touring musicians – your image can last a lifetime.

What is a Premium Finish drumhead?

Our Premium Finish Drum Head ArtTM  is a branding technology we use for the most eye-catching drum art in finishes like Chrome, Metallic Flake, Glitter, Iridescence and more that won’t affect the sound of the drum head.

We start with the drumhead of your choice (just about any smooth white, gloss black, or clear drumhead will do). We can print a background, or leave it naked.

Then, we contour-cut your logo from an ultra-thin vinyl substrate and apply it directly to the drumhead. The result is an eye-catching finish that dazzles under the stage lights and is sure to turn heads.

The logo used for the Premium Finish must be a fairly simple, bold logo with no distress or gradients, and we’ll need it in vector format.

What's a Cling-on Drumhead Decal? How does it work?

Our Cling-On DecalsTM  are a branding technology we use for removable & reusable drumhead logos. They’re great for one-off shows, fly dates, and backline kits.

We can print full-color, edge-to-edge art in a glossy finish. We’ll cut the decal round, slightly smaller than the diameter of your drumhead (we can also offer cut-to-shape decals for most artwork.) These can be reused if stored correctly, but we cannot cut mic holes in them. They are designed to cling to just about any clean, smooth drumhead (not coated heads.)

Our Tour SkinsTM are another removable option for short tours.

What's a Tour Skin Drumhead Decal? How does it work?

Our Tour Skin DecalsTM  are a branding technology we use for removable drumhead logos. They’re great for short tours, one-off shows, fly dates, and backline kits.

We can print full-color, edge-to-edge art in a matte finish. We’ll cut the decal round, slightly smaller than the diameter of your drumhead (we can also offer cut-to-shape decals for most artwork.)

While they’re not reusable (more than once or twice), they are removable with no residue left behind. They are designed to stick to just about any drumhead (even Fiberskyn and coated heads.)

Our Cling-onsTM are another removable & reusable option for backline kits and fly dates.

Do you print custom banjo heads?

YES, we do! Our custom banjo heads look great and sound great, too.

We can print full-color, edge-to-edge art right to the surface of the banjo head. We’ve got lots of banjo head choices, all for one low price. We can even design something unique for your banjo.

What's up with your Grill Cloth Prints?

They’re awesome. In short, they sound as great as they look!

We use the same Direct Print technology on our Custom Grill Cloth Logos that we do on our Direct Print Drumhead Logos.

We print your artwork directly to the surface of a special Speaker Mesh material with our state-of-the-art UV printing. The ink is incredibly durable and won’t change the sound of the cab.

Your guitar cab logo can be a simple, bold design or a full-color photograph. Same cost either way.

The material we print on is a special type of Speaker Mesh that is similar to factory grill, but with a surface area more suitable for printing, and vented just enough to be acoustically transparent while making your art look great.

Install is quick and easy (we’ve got a Removable option as well), and we can walk you through the installation process here.

Remember, we’re musicians, too – we’ve got a few talented guitarists on staff that use these very same grill cloth logos on stage.

What is Dye-Sublimation banner printing?

Good question. Traditional banners are printed with a thick layer of ink on top of the banner  material. This method produces a heavy, stiff banner that creases easily. There’s usually a charge for each ink color (ever wonder why most bands went with white on black?) Longevity is also an issue, as the ink can eventually crack and peel when the banner is folded and unfolded over time.

We use a state-of-the-art digital printing method called “Dye-Sublimation” (or “Dye-Sub” for short). Our process is really cool – the image is actually dyed into the fabric of the fibers. This adds no weight to the material so your backdrop is lightweight and easy to handle. It also keeps the fabric soft, so it can be folded and won’t crease, crack or peel.  Our dye-sub stage banners are even machine washable! What’s even better, we can digitally print full-color, edge-to-edge photographic artwork for the same cost as 1-color logos.

We use this unique dye-sub process for our stage banners, stage scrims, meet & greet graphics, custom tent canopies, table covers and grill cloths (in our Premium Cloth, Hybrid Cloth, Speaker Cloth and Tent Cloth).

Our dye-sublimated stage banners and scrims are our most-popular choice for touring bands. Your image can truly last a lifetime!

 

 

Do you offer screen-print tees and other merch, too?

YES. At the urging of numerous touring clients over the last several years, we are now proud to offer a complete range of band merch.

Screen-printed tees, hoodies, and tanks – embroidered caps, and even accessories like pop-sockets, bottles, stickers, and more – whatever you need, we’ve got you covered.

Our in-house design team can also handle whatever merch designs you may need.

Beyond printing, we can also help with web stores (creating and updating your online store), web order fulfillment (shipping your web orders), tour fulfillment (restocking your merch and drop-shipping it to the next venue), and lots more.

…And, we offer some cool merch displays as well!

Check out our Merch page and Contact us today and we’ll see how we can help.

 

TOUR MERCH

Do you guys do band merch?

YES! We are proud to offer a full range of band tour merch, including:

  • Screen-printing
  • Embroidery
  • Accessories

We offer screen-printed band tees, hoodies, long-sleeve tees, raglans, and more. We also offer direct embroidery for a hats and other garments, as well as printed or embroidered patches.

Don’t forget about accessories! We can also print cool stuff like Popsockets, water bottles, coasters, guitar picks, stickers, and lots more.

Please reach out with any questions on band merch!

Do you offer merch fulfillment services?

YES. We offer a variety of band tour merch fulfillment services, including:

  • Individual folding, bagging, and labeling
  • Individual web order fulfillment
  • Stock warehousing and inventory
  • Tour stock fulfillment and venue drop-shipping
  • Custom branded packaging (design & printing)
  • Web Stores / eCommerce websites

Need more hands-on service than just a stack of tees? Reach out to one of our merch branding experts for a free consultation.

SHIPPING

How will my order be shipped?

All US orders ship via Ground (FedEx, UPS or USPS) unless you tell us otherwise*. We can of course use a faster method for a few bucks more if you need it in a jiffy. We’d be glad to ship on your FedEx (or UPS) account if you prefer.

*Please note: If you request a specific in-hands date, we’ll do whatever we can to meet that date. That might mean bumping up your shipping speed from Ground to 2-Day or Overnight, and we’ll assume you’re cool with paying for that (unless you tell us otherwise when placing your order, of course.)

What's my shipping cost?

If you’d like a shipping estimate before placing your order, just ask. We can ship on your FedEx (or UPS) account if you’d prefer, instead of adding estimated shipping to the invoice. Shipping costs added to your main invoice are always estimated as best we can (in the unlikely event that the actual shipping is higher than the estimate, you agree to pay the difference….seems fair, right?) Sometimes we don’t know the exact shipping cost until the package is sent; in those cases, we will send you another invoice for the shipping costs after they’ve been shipped (you are responsible for all shipping costs once the order is shipped.)

Have you shipped my order yet?

Waiting is the hardest part! We’ll try to keep you in the loop about an estimated ship date (but it’s just an estimate). We’ll let ya know once it goes out. Once your order ships, you should get an email with tracking information. We also update your online invoice with a tracking number so you can double check. We appreciate your patience!

Will all of our items ship together?

Since different products have different production times, multiple items on an order are not always finished at the same time. Some items ship separately regardless of completion date. We’ll ship each item as soon as it’s finished so you don’t have to wait for your complete order.

My order was damaged in shipping - now what?

Shipping damage is pretty rare, and we do our best to ship with care. (Hey, that rhymes.)

If your order was damaged in shipping, please let us know immediately (within 48 hours of delivery). Keep the box! Please send us pics clearly showing the damage to the box and to the item inside. We’ll submit a damage claim with the carrier on your behalf.

To cover the cost of reprinting your damaged item, we can either wait to receive the carrier’s reimbursement, or we can invoice you again and then refund that cost back to you once we receive the carrier’s reimbursement. Either way, we’ll print an identical one as soon as possible. We do not offer refunds or returns on items damaged or lost in shipping (since we don’t do the shipping.)

My package was delivered late - can I get a refund?

If we shipped this with a delivery date guaranteed by the shipping carrier (FedEx 2-Day, FedEx Overnight, etc.) we can file a claim on your behalf for a refund of the shipping costs if the delivery date was not met (when approved and paid, we’ll refund that shipping cost.) Ground shipments do not have a guaranteed delivery date, and we cannot offer a refund on your order for missed delivery dates.

We're playing Cleveland on tour - can I pick up my order?

YES.We’re located in downtown Cleveland, Ohio (close to the Rock & Roll Hall of Fame and many venues like House of Blues and The Q.)

Just make sure to give us a heads up and arrange a day/time before stopping in. Due to safety/insurance and privacy concerns, we are unable to allow visitors to our facility without an appointment.

Even if you don’t need to pick anything up, let us know when you’ll be in the Cleveland area! We’ll try to catch the show or sound check, or we can grab a coffee/beer! It’s always great to meet our clients in person.

TURNAROUND TIME

How far ahead should I place my order?

We suggest ordering as early as possible. Sort answer: if you’ve got a specific in-hands date (or even an ideal in-hands date), please let us know as soon as you can and we’ll do everything we can to accommodate.

Ordering early can help  ensure you can receive all the items in your order before your drop-dead in-hands date, and potentially save you some cash on rush production and expedited shipping.

Getting serious about 3-4 weeks before your in-hands date isn’t a bad idea. Figure roughly a week for discussion/mockups/quote, a week for production, and a week for shipping time.

Unless you know exactly what you want to order and your art is truly print-ready, you should also allow some time (a week or more) for us to answer your questions on pricing, options, send you mockups, make any requested layout changes, perform print-quality checks, etc.

Turnaround times quoted are always our best guess, and they start the next business day after we have both your full payment and artwork/quote approval. Low-quality art files may also impact that timeline.

Rush production is usually a possibility, but please ask first, and understand that extra costs will apply to put your order at the front of the line.

Don’t forget to add about 5 days for ground shipping time (unless you’re cool with paying for expedited shipping.)

What's your standard turnaround time?

Hard to say…It really depends on how many orders are ahead of yours, and vary from product to product (just ask).

In general, our backdrops and scrims take 7 business days, and our drumheads and grill cloth about 5 business days.

Turnaround times start the business day after you’ve approved the final proof and made your payment. All turnaround times quoted are only estimates, and we cannot guarantee ship dates for standard orders.

We also offer our Priority Guarantee upgrade for rush orders when a guaranteed ship date is needed. Feel free to ask about the estimated ETA of your project. We’ll do our best to keep you in the loop, and we appreciate your patience. (Don’t forget to plan time for shipping as well!)

Can you deliver this before my big show?

In most cases, YES.. However, your best insurance policy is to order early! (Don’t forget to plan time for shipping as well.)

All turnaround times quoted are only estimates (we cannot guarantee ship dates for standard orders) beginning the next business day after your approval and payment. We do not offer order refunds for missed delivery dates, as production times vary, and we cannot prevent delays in shipping/transit.

If  you need a guaranteed ship date, ask about our Priority Guarantee Service upgrade. We’ll do our best to keep you in the loop about your project’s ETA (but feel free to ask), and we appreciate your patience.

We have a show coming up, can you ship it faster?

Yep! Orders usually ship Ground, but we can upgrade your shipping speed to 2-Day or Overnight.

In many cases, packages shipped express/overnight can be scheduled for delivery early- or mid-morning, or in the afternoon (end of day for residential deliveries.) Saturday delivery is always possible but not recommended.

We can always drop-ship your order to a hotel or venue.

We’ll provide a shipping quote upon request. We can ship on our FedEx (or UPS) account or yours. You are responsible for all shipping costs.

Please note: while we will try our best to meet your in-hands deadline, we cannot guarantee specific ship dates (except for Priority Guarantee Service rush orders) as our production schedule is fluid and depends upon a number of factors. Your best bet is to order as early as possible and allow extra time for shipping.

Do you offer rush orders?

Yes we do! We get requests for rush deadlines often, and we can usually make it happen!

Please ask about our Priority Guarantee Service upgrade if rush service is needed. If we can sneak your project in and stick to the same quality standards as our standard projects, we most certainly will.

In that case, we will guarantee a specific shipping date (usually shipping within 5 business days or less).

The additional cost is $50 (for items under $1,000) or $250 (for items over $1,000) per item. In some cases, we can even accommodate next-day production at a premium, but it’s not cheap!

If we don’t ship by the date we promise, we refund this fee.

Please note, we can’t guarantee a specific ship date otherwise, and only this fee is refundable. Specific delivery dates are guaranteed by the shipping carrier (FedEx, etc.)

You’ll probably need us to ship your order Overnight/Express, so don’t forget to factor that cost in, too (you are responsible for all shipping costs.) We’d be happy to send you a shipping quote as well.

PAYMENTS & REFUNDS

Do you match/beat competitor quotes?

In many cases, YES. Just send us the itemized quote and we’ll do our best!

BEWARE: Many of our competitors try to lure you in with lower pricing, but we want to make sure you’re comparing apples to apples.

For example, we’ve seen cheaper backdrop quotes from companies using outdated surface-printing technology that won’t last, cheaper materials like vinyl mesh that will crease, and fabrics that are made in China without fire certificates (or without verifiable ones, at least.) Other instances include cheaper banner hardware, drumhead stickers, and more.

Your local sign shop may offer you a cheaper price but with less then ideal materials that may not work best for your use, or may not last the tour. Other competitors of ours do good work at a fair price, but only offer one or two products you need.

As a shop full of musicians serving numerous nation and international tours for the last 20 years, we know what works and what doesn’t on stage. It’s best to do it right the first time. We can also save you money, time, and hassle as a one-stop-shop, offering you many items for tour.

Please reach out so we can personally discuss your project!

 

How long is my Quote valid?

We can honor your quote for up to 30 days.

Due to fluctuating material costs, rising tariffs other factors outside our control, please contact us before placing an order from a quote older than 30 days to ensure accurate pricing.

How can I make a payment?

We’ll send you a link to your online quote/invoice where you can pay by Credit Card to place your order. We accept all major Credit Cards (online, or via phone/email when necessary) and PayPal.

To make a payment:

  • Click the “Pay” button on your invoice
  • Click the “Make a Payment” button on our contact page
  • Use PayPal.me/woodshed to send a payment
  • Send a payment via PayPal to email@woodshedstageart.com
  • Call us at 216.230.2362 to manually run your card
  • Mail a check to the address on the invoice (NSF check fees apply)

Do you take checks?

While we cannot accept personal checks, we do accept corporate checks when necessary.

If you need to mail a check, please contact us first (checks must clear before production starts, and we charge at least $50 for each returned check.) Please mail checks to the address listed on the order/invoice.

Be sure to add the artist/band name and invoice number to the memo so your payment is properly credited to your order.

Do you offer refunds or cancellations?

Short answer: Nah, sorry.

Our products are custom-made just for you. Once your project is in production, no cancellations are possible.

That said, if something’s not right, we’ll do our best to make it right.

We do not offer refunds once an order has been approved for print. Art deposits are non-refundable once work has begun. We accept returns when covered by our warranty, but please contact us first. The materials we use are only guaranteed by the original manufacturer, and we stand behind our printing. Rush fees are refundable if our agreed-upon ship date is not met (provided we received your payment and approval before the specified date), less any order discount. We do not offer refunds for orders delivered after a specific show date. Please allow up to 30 days for authorized refunds.

Do y'all offer financing?

YES! $0 down, $0 due for 6 months, interest-free. (Yes, really.)

This way you can buy now and take up to six months to pay (with approved credit).

We’ve partnered with PayPal Credit for a great financing offer: All orders over $99 are eligible for No Payments + No Interest if paid in full within 6 months!

Just select “PayPal Credit” at the checkout screen or visit PayPal.com/credit to apply. You’ll put in some info and may get approval instantly for a credit line of at least $250.

Don’t worry – we never see any of your financial information including whether you’ve been approved (or even that you’ve applied) – we just see a paid order like any other.

We don’t make anything on this financing plan, we just offer it as a convenience to our working bands so you can order now and pay later.

Visit PayPal Credit for more info.

Do you offer credit or billed accounts?

At this time we do not offer credit or billed accounts. We do, however, offer financing through PayPal Credit (no payments + no interest for 6 months).

Can you bill me for shipping?

No. We typically add estimated shipping costs to your main quote/invoice, or we’ll ship on your FedEx or UPS account.

We understand that sometimes delivery location (venue, etc.) depends on the exact ship date, so or we can take your credit card number to charge shipping costs once it’s shipped if you don’t have a FedEx/UPS account.

Likewise, if your shipping method has changed (you changed your mind and had us overnight it, for example), we will ask for a credit card so that we can charge shipping costs appropriately once we know them.

In some rare cases, we may agree to send you a separate invoice for the shipping balance. We appreciate your prompt payment (open balances more than 30-days past due accrue 2% monthly interest, and will go to collections after 60-days).

PRIVACY

Is my payments secure?

All payments submitted through our website invoices are processed through PayPal. You can submit payment on our site via a PayPal account, Credit Card (without a PayPal account).

As needed, we may manually process your credit card payment via Square.

PayPal and Square are the most secure merchant processing companies in the world. If you ask us to store your credit card number on file, we will only use it for orders you’ve approved, and we will do our absolute best to keep your account information safe.

How will my information be used?

We will only use your personal information (name, company name, billing/shipping addresses, email address, phone number, etc.) for business purposes.

Your info will NOT be sold or given to any third party (except as needed to complete your order/payment or as required by law.)

We will only contact you regarding your purchase, to suggest other Woodshed products and services you may be interested in, and we may send you our newsletter (which you can opt out of at any time).

If your social media profiles are public, we may occasionally tag you and/or your band in photos of your Woodshed products, and we may repost photos/videos of your Woodshed products in-use (unless you ask us not to) on our website and/or on our social media accounts.

Our website may use cookies for essential user operations (online shopping, for example) and/or to enhance your experience on our website; using our website means you’re okay with this.

WARRANTY INFORMATION

How long is my product guaranteed?

We guarantee our products for Life, 5-years or 1-year (depending on the specific product you’ve ordered). Please check out the list here for specific info. We stand behind our printing and we want to make sure you’re happy with your stage art long after the initial purchase. Please note that products manufactured by third parties are guaranteed by that manufacturer, but we try our best to carry only well-made products.

What isn't covered?

Our products are made to last a long, long time (in most cases well beyond our guarantee period.) We back our products with the expectation that you’ll use them as they’re intended and will take all necessary precautions before using the product.

We can’t cover (and won’t be held liable for) loss, accidental or weather-related damage, improper use, improper assembly, property damage, injury, or abuse, so use at your own risk.

We can only stand behind the work that we do. Items made by third parties (materials we print on and the hardware we source) are guaranteed by the manufacturer. For instance, we don’t make drum heads, we print on them. The drum head itself is guaranteed by the manufacturer, and our printing is guaranteed by us.

Other examples include banners that aren’t stored properly, hardware that isn’t set-up or collapsed properly, indoor items used outdoors for extended periods of time, and scratches to a drum head around the mic hole without the recommended Holz reinforcement ring.

That said, we go to great lengths to source products that are made to last (like our Made In USA hardware options).

I think my issue's covered by your guarantee - now what?

Contact us. We’ll discuss the issue, and we’ll do what we can to make it right. Please send us some photos clearly showing the issue so we can better understand what’s going on. Once we know what’s up and how we can fix it, we’ll take care of it as soon as we can. In some cases we’ll repair the item, in other cases we’ll replace it. (In the unlikely event that we’ve discontinued a product, we’ll offer you a similar product or credit towards another product instead.)

ENDORSEMENTS

Do you have an Endorsement program?

No. The folks you see tagging us on social media do so because they genuinely love our products, and we love them for it.

We’re a small company (probably smaller than you think.) We don’t offer endorsements. We don’t offer artist discounts. In fact, the major touring artists who use our gear pay the same price as local musicians. (Sometimes they pay more, when you factor in custom artwork and rush production fees.)

If we gave away free gear, we’d have to raise prices for everyone, and that would suck. So, nope…sorry.

That said…we sincerely appreciate you tagging us in your Woodshed pics on your socials, and we’ll do our best to share them and tag you when we can!

Will you plug my band?

Yes, we’d love to! We support the artists who support us.

The easiest way to make sure we plug your band is to send us pics that clearly show our product in use. Tagging us on your social pages is even better.

We post pics just about every day to our Facebook, Twitter, and Instagram accounts to showcase our clients. We’ll also help you plug a special upcoming event (big show, album release, that sort of thing) as well if you send us some info about it.

Let’s keep in touch so we can help you promote!

LEGAL MUMBO-JUMBO

Terms & Conditions

Our fancy-pants lawyer made us add this part:

By placing your order, you (the buyer/client or your surrogates) hereby agree to the complete Terms & Conditions as stated on this website. Except for the guarantees listed on this website (and those offered by a third party manufacturer), we exclude any and all warranties or representations (express or implied) including those pertaining to fitness for a particular purpose. You, assume all risks obtained from use of these goods (whether used alone or in combination with another product) and solely determine the product’s suitability for your use. Our liability (and your exclusive remedy) is limited only to repair or replacement (at our discretion) of any goods which are not of our standard quality. Woodshed will not be liable to you in relation to the contents of, or use of, or otherwise in connection with, your order, including but not limited to any business losses, loss of revenue, income, profits or anticipated savings, loss of contracts or business relationships, loss of reputation or goodwill, or loss or corruption of information or data. You hereby indemnify Woodshed and its officers and employees/agents and sub-contractors and undertake to keep Woodshed indemnified against any losses, damages, costs, liabilities and expenses (including without limitation legal expenses and any amounts paid by Woodshed to a third party in settlement of a claim or dispute on the advice of Woodshed legal advisers) incurred or suffered by Woodshed arising out of any breach by you of any provision of these terms and conditions, or arising out of any claim that you have breached any provision of these terms and conditions. These terms and conditions will be governed by and construed in accordance with Ohio law, and any disputes relating to these terms and conditions will be subject to the exclusive jurisdiction of the courts of Garfield Heights (Cuyahoga County, State of Ohio, United States of America).

Still Have Questions?

No problem, we’re here to help. Drop us a line anytime, we’d love to hear from you.