FAQ

Order Terms

Please take a second to read the info below before placing your order. (Just click on a section for a list of questions and answers.)

Still have questions? Drop us a line »

ARTWORK

In what format do you need my artwork?

We can work with just about anything, and we can tweak your art or design something from scratch. We prefer vector artwork for Adobe Illustrator whenever possible, or layered Photoshop files. High-res flat images usually work as well. We accept the following formats: *.ai, *.eps, *.psd, *.pdf, *.tif, *.jpg, *.gif, *.png. We also accept cell phone pics of your cocktail napkin sketch (yes, really.) Once we get your art, we’ll check it for print quality and let you know if it needs any voodoo.

Can you print full-color artwork?

Yes. We can print vivid, full-color, edge-to-edge artwork and photographs on any of our stage art products at the same cost as 1-color black & white printing. No need to hold back on the design…do something fun and different.

Can I see a mockup before I order?

Yes! In fact, we won’t print anything without your approval. We check your artwork for print quality at no charge. If your art is good to go, we’ll also send you a free mockup to give you an idea of what it will look like. We may even suggest an alternate layout. If you ask for additional artwork changes, that could mean additional artwork fees (but we’ll let you know up-front). Your invoice will also include a final mockup that you must approve before we print. We will gladly provide a digital flat proof upon request. Once you approve the final mockup/proof for production, no changes may be made, so please check the specs and mockup very carefully before approving. Keep in mind, computer/phone screens don’t show print quality or colors as accurately as we’d like, and our mockups are only to give you an idea of the finished product.

Can you design my artwork?

YES! We create custom artwork for growing majority of our clients. We charge a flat project price (quoted before we start), so you don’t have to worry about an hourly rate adding up. For clients who are currently using our stage artwork, we also offer design for items like band merch, tour posters and album artwork. Prices vary by the project, so just let us know what you have in mind!

Since custom design is…um…custom, all artwork design fees must be paid in full before we can start on your project. In most cases we’ll send you a first draft within one week of payment. We want you to be happy with the final result, so we’ll work closely with you to make every reasonable minor tweak to the design until you approve the final proof. The completion process depends on the complexity and number of changes you request. (Significant changes to the design will be invoiced separately.) Once the final design is complete, we can send you the logo in several formats for future projects upon request, and you’ll own it. Design fees are non-refundable once work has begun.

Who owns the final designs?

If you hire us to design your artwork, you’ll own the final logo outright once we’re finished and your art cost is paid in full. We can send you the logo in a few different file types so you can use it on various projects, and we’ll also keep it on file for your future orders. We might even display your design on our website and/or social media pages (unless you ask us not to.) Of course, any print-ready designs you send us remain in your ownership, and we’ll only use it for your projects and/or for general promotional purposes. We will not print your logo for any other clients at any time, period.

My logo is low-res - can you clean it up?

Yep! We can clean up a logo or re-create it altogether. We charge a flat project price (quoted before we start), so you don’t have to worry about an hourly rate adding up. For clients who are currently using our stage artwork, we also offer design for items like band merch, tour posters and album artwork. Prices vary by the project, so just let us know what you have in mind!

All artwork design fees must be paid in full before we can start on your project. In most cases we’ll send you mockup within one week of payment. We want you to be happy with the final result, so we’ll work closely with you to make every reasonable minor tweak to the design until you approve the final proof. The completion process depends on the complexity and number of changes you request. (Significant changes to the design will be invoiced separately.) Once the final design is complete, we can send you the logo in several formats for future projects upon request, and you’ll own it. Design fees are non-refundable once work has begun.

Can you add my endorsement logos to my drumhead?

Sure! We can add whatever endorsement logos you need. We have most major manufacturer logos on file. In most cases we’ll even add them to your layout at no charge (because we’re just that rad). We’ll always send you a mockup to approve before we hit the Print button so you can see it first.

You guys will print anything, right?

Just about! We’ll let you know if the quality of the file won’t make for a sharp print. We will not print copyrighted images (such as official band logos if you’re not in the band). If you send us a file, we’ll assume you have permission to use it (it’s on you if you don’t). We also reserve the right to not print anything we think is inappropriate.

PRINTING

What are your printing capabilities?

We print vivid, full-color, edge-to-edge artwork for the same cost as black & white. All of our products are created with the latest and greatest digital printing technology (from direct-to-substrate UV printing to dye-sublimation.) We print drumheads as small as 10in, and backdrops up to 56ft wide (longer than a tractor-trailer.) We can print your artwork at a resolutions 10x sharper as the screen you’re looking at now. (Let that sink in for a sec…)

What is the heck is a Direct Print Drum Head Logo?

Glad you asked! Our Direct PrintTM drumhead art is a different beast. They sound as great as they look, and they’re built to last.

Traditional drumhead art is printed on a thick sticker that is adhered to the top of the drumhead. This adds mass/weight, muffles the head, and can eventually crack, peel or bubble. Others screen-print it like a tee-shirt.

With our state-of-the-art digital drumhead printing process, we print your artwork directly onto the surface of the head. We can print simple 1-color logos as well as full-color, edge-to-edge photos. We can start with your favorite drumhead brand and model (smooth white, coated, clear and even Fiberskyn) to achieve the look AND sound you’re going for.

The end result is looks better, sounds better (like the naked head itself!) and lasts longer. Our Direct Print drumhead logo printing is our most-popular choice for touring musicians – your image can last a lifetime.

What is Printed Ply drumhead art?

Printed PlyTM  is a printing technology we use on our marching and pipe band drumheads. This yields a full-color drumhead print that’s built to withstand Mother Nature.

We start with the drumhead of your choice (just about any smooth drumhead will do). We digitally print your full-color artwork onto an ultra-thin substrate. Then we add a thin protective coating that’s scratch resistant, moisture resistant, and UV-fade resistant (in your choice of gloss or matte finish). This super-thin “printed ply” (less than half of a drumhead ply’s thickness) gets permanently heat-bonded to the drumhead itself; the two become one.

We’ve used this method on marching and pipe band heads all over the world, and are confident in our method and materials. The sound of our Printed Ply heads is more focused and requires less internal muffling for a great sound right out of the box, and will look great for years to come.

What is Custom Classic drumhead art?

Custom Classic Drumead ArtTM  is a branding technology we use for low-cost drum art that won’t affect the sound of the drum head.

We start with the drumhead of your choice (just about any smooth white, gloss black, or clear drumhead will do). We contour-cut your logo from an ultra-thin vinyl substrate and apply it directly to the drumhead. The result is a budget-friendly drum head logo that looks great on stage.

Your art can be one or two colors, and must be a fairly simple, bold logo with no distress or gradients. We can upgrade you to a Premium Finish (chrome, metallic flake, sparkle, iridescent, etc.) at no extra charge.

What's a Cling-on Decal? How does it work?

Our Cling-On DecalsTM  are a branding technology we use for removable drumhead logos. They’re great for one-off shows, fly dates, and backline kits.

We can print full-color, edge-to-edge art in a glossy finish. We’ll cut the decal round, slightly smaller than the diameter of your drumhead (we can also offer cut-to-shape decals for most artwork.) These can be reused if stored correctly, but we cannot cut mic holes in them. They are designed to cling to just about any clean, smooth drumhead (not coated heads.)

To apply it to your smooth drumhead, wipe the head surface with a damp cloth. Carefully peel the decal off the backing paper and line it up on the head. Using the edge of your hand, smooth out any bubbles from center to edge. (A credit card works well, but may scratch the finish.) When the show’s over, carefully peel it back off and place it back on the backing paper (be careful not to crease it).

Do you print custom banjo heads?

YES, we do! Our custom banjo heads look great and sound great, too.

We can print full-color, edge-to-edge art right to the surface of the banjo head. We’ve got lots of banjo head choices, all for one low price. We can even design something unique for your banjo.

What is Dye-Sublimation banner printing?

Good question. Traditional banners are printed with a thick layer of ink on top of the banner  material. This method produces a heavy, stiff banner that creases easily. There’s usually a charge for each ink color (ever wonder why most bands went with white on black?) Longevity is also an issue, as the ink can eventually crack and peel when the banner is folded and unfolded over time.

We use a state-of-the-art digital printing method called “Dye-Sublimation” (or “Dye-Sub” for short). Our process is really cool – the image is actually dyed into the fabric of the fibers. This adds no weight to the material so your backdrop is lightweight and easy to handle. It also keeps the fabric soft, so it can be folded and won’t crease, crack or peel.  Our dye-sub stage banners are even machine washable! What’s even better, we can digitally print full-color, edge-to-edge photographic artwork for the same cost as 1-color logos.

We use this unique dye-sub process for our stage banners, stage scrims, meet & greet graphics, custom tent canopies, table covers and grill cloths (in our Premium Cloth, Hybrid Cloth, Speaker Cloth and Tent Cloth).

Our dye-sublimated stage banners and scrims are our most-popular choice for touring bands. Your image can truly last a lifetime!

 

 

Do you screen print tees and other merch, too?

We get this one a lot. We DO print bulk merch stickers, but that’s it. We don’t print band tees and other merch. We stick to stage art. We do, however print some nifty merch displays…

 

 

SHIPPING

How will my order be shipped?

All US orders ship via Ground (FedEx, UPS or USPS) unless you tell us otherwise*. We can of course use a faster method for a few bucks more if you need it in a jiffy. We’d be glad to ship on your FedEx (or UPS) account if you prefer.

*Please note: If you request a specific in-hands date, we’ll do whatever we can to meet that date. That might mean bumping up your shipping speed from Ground to 2-Day or Overnight, and we’ll assume you’re cool with paying for that (unless you tell us otherwise when placing your order, of course.)

What's my shipping cost?

If you’d like a shipping estimate before placing your order, just ask. We can ship on your FedEx (or UPS) account if you’d prefer, instead of adding estimated shipping to the invoice. Shipping costs added to your main invoice are always estimated as best we can (in the unlikely event that the actual shipping is higher than the estimate, you agree to pay the difference….seems fair, right?) Sometimes we don’t know the exact shipping cost until the package is sent; in those cases, we will send you another invoice for the shipping costs after they’ve been shipped (you are responsible for all shipping costs once the order is shipped.)

Have you shipped my order yet?

Waiting is the hardest part! We’ll try to keep you in the loop about an estimated ship date (but it’s just an estimate). We’ll let ya know once it goes out. Once your order ships, you should get an email with tracking information. We also update your online invoice with a tracking number so you can double check. We appreciate your patience!

Will all of our items ship together?

Since different products have different production times, multiple items on an order are not always finished at the same time. Some items ship separately regardless of completion date. We’ll ship each item as soon as it’s finished so you don’t have to wait for your complete order.

My order was damaged in shipping - now what?

Shipping damage is pretty rare, and we do our best to ship with care. (Hey, that rhymes.) If your order was damaged in shipping, please let us know immediately (within 48 hours of delivery). Keep the box! Please send us pics clearly showing the damage to the box and to the item inside. We’ll submit a damage claim with the carrier on your behalf. To cover the cost of reprinting your damaged item, we can either wait to receive the carrier’s reimbursement, or we can invoice you again and then refund that cost back to you once we receive the carrier’s reimbursement. Either way, we’ll print an identical one as soon as possible. We do not offer refunds or returns on items damaged in shipping (since we don’t do the shipping.)

My package was delivered late - can I get a refund?

If we shipped this with a delivery date guaranteed by the shipping carrier (FedEx 2-Day, FedEx Overnight, etc.) we can file a claim on your behalf for a refund of the shipping costs if the delivery date was not met (when approved and paid, we’ll refund that shipping cost.) Ground shipments do not have a guaranteed delivery date, and we cannot offer a refund on your order for missed delivery dates.

We're playing Cleveland on tour - can I pick up my order?

Negative, ghost rider. We cannot allow visitors to our facility due to safety/insurance and privacy concerns. BUT let us know when you’ll be in town – we’ll try to catch the show or sound check, or we can grab a coffee/beer! It’s always great to meet our clients in person.

TURNAROUND TIME

How far ahead should I place my order?

We suggest ordering as early as possible – this way you can make sure you can receive all the items in your order before your drop-dead in-hands date, and potentially save some cash. Getting serious about 3-4 weeks before your in-hands date isn’t a bad idea. Unless you know exactly what you want to order and your art is truly print-ready, you should also allow some time (a week or more) for us to answer your questions on pricing, options, mockups, art quality checks, etc. Turnaround times quoted are always approximate, and they start the next business day after we have both your full payment and quote approval. Rush production is usually a possibility, but please ask first, and understand that extra costs will apply. Don’t forget to add 5 days for ground shipping time (unless you’re cool with paying for expedited shipping.) We’re always ready and willing to answer your questions any time, so drop us a line!

What's your standard turnaround time?

Hard to say…It really depends on how many orders are ahead of yours, and vary from product to product (just ask). Turnaround times start the business day after you’ve approved the final proof and made your payment. All turnaround times quoted are only estimates, and we cannot guarantee ship dates for standard orders. We also offer our Priority Guarantee upgrade for rush orders when a guaranteed ship date is needed. Feel free to ask about the estimated ETA of your project. We’ll do our best to keep you in the loop, and we appreciate your patience. (Don’t forget to plan time for shipping as well!)

Can you deliver this before my big show?

In most cases, yes…however, your best bet is to order early! (Don’t forget to plan time for shipping as well.) All turnaround times quoted are only estimates (we cannot guarantee ship dates for standard orders.) We do not offer order refunds for missed delivery dates, as production times vary. If  you need a guaranteed ship date, ask about our Priority Guarantee Service upgrade. We’ll do our best to keep you in the loop about your project’s ETA (but feel free to ask), and we appreciate your patience.

We have a show coming up, can you ship it faster?

Yep! Orders usually ship Ground, but we can upgrade your shipping speed to 2-Day or Overnight. We’ll provide a shipping quote upon request. We can ship on our FedEx (or UPS) account or yours. You are responsible for all shipping costs. Please note: while we will try our best to meet your in-hands deadline, we cannot guarantee specific ship dates (except for Priority Guarantee Service orders) as our production schedule is fluid and depends upon a number of factors. Your best bet is to order as early as possible and allow extra time for shipping.

Do you offer rush orders?

Yes we do! We get requests for rush deadlines often, and we can usually make it happen! Please ask about our Priority Guarantee Service upgrade if rush service is needed. If we can sneak your project in and stick to the same quality standards as our standard projects, we most certainly will. In that case, we can usually guarantee a specific shipping date (usually shipping within 10 business days or less). The additional cost is $50 per item or +25% for items over $250; if we don’t ship by the date we promise, we refund this fee. (We can’t guarantee a specific ship date otherwise, and only this fee is refundable.) In some cases, we can even accommodate next-day production at a premium, but it’s not cheap! You’ll probably need us to ship your order Overnight/Express, so don’t forget to factor that cost in, too (you are responsible for all shipping costs.)

What is Priority Guarantee Service?

Need it shipped by a specific date or a rush order? Then you need Priority Guarantee Service. Check with us first – with this upgrade, we can usually guarantee a specific shipping date (sometimes shipping within 10 business days or less). The additional cost is $50 per item or +25% for items over $250; if we don’t ship by the date we promise, we refund this fee. (We can’t guarantee a specific ship date otherwise, and only this fee is refundable.) In some cases, we can even accommodate next-day production at a premium, but it’s not cheap! Rush fees do not cover shipping costs – you’ll probably need us to ship your order Overnight/Express, so don’t forget to factor that cost in, too (you are responsible for all related shipping costs.)

PAYMENTS & REFUNDS

How can I make a payment?

We’ll send you a link to your online quote/invoice where you can pay by Credit Card to place your order. We accept all major Credit Cards (online, or via phone/email when necessary) and PayPal. To make a payment, you can click the “Pay” button on your invoice, click the “Make a Payment” button on our contact page, send a payment via PayPal to email@woodshedstageart.com, or call/email us to manually run your card.

Do you take checks?

While we cannot accept personal checks, we do accept corporate checks when necessary. If you need to mail a check, please contact us first (checks must clear before production starts, and we charge at least $50 for each returned check.) Be sure to add the artist/band name and invoice number to the memo so your payment is properly credited to your order.

Do you offer refunds or cancellations?

Our products are custom-made just for you. Once your project is in production, no cancellations are possible. That said, if something’s not right, we’ll do our best to make it right. We do not offer refunds once an order has been approved for print. Art fees are non-refundable once work has begun. We accept returns when covered by our warranty, but please contact us first. The materials we use are only guaranteed by the original manufacturer, and we stand behind our printing. Rush fees are refundable if our agreed-upon ship date is not met (provided we received your payment and approval before the specified date), less any order discount. We do not offer refunds for orders delivered after a specific show date. Please allow up to 30 days for authorized refunds.

Do you offer financing?

YES! We’ve partnered with PayPal Credit for a great financing offer: All orders over $99 are eligible for No Payments + No Interest if paid in full within 6 months! This way you can buy now and take up to six months to pay (with approved credit). Just select “PayPal Credit” at checkout on your invoice. You’ll put in some info and may get approval instantly for a credit line of at least $250. Don’t worry – we never see any of your financial information including whether you’ve been approved, we just see a paid invoice. Visit PayPal Credit for more info.

Do you offer credit or billed accounts?

At this time we do not offer credit or billed accounts. We do, however, offer financing through PayPal Credit (no payments + no interest for 6 months).

Can you bill me for shipping?

We typically add estimated shipping costs to your main invoice, or ship on  your FedEx or UPS account. If shipping methods changed (you changed your mind and had us overnight it, for example), we will send you a separate invoice for the balance. We appreciate your prompt payment (open balances more than 30-days past due accrue 2% monthly interest, and may go to collections after several months).

PRIVACY

Is my payment secure?

All payments submitted through our website invoices are processed through PayPal. You can submit payment on our site via a PayPal account, Credit Card (without a PayPal account). As needed, we may manually process your credit card payment via Square. PayPal and Square are the most secure merchant processing companies in the world. If you ask us to store your credit card number on file, we will only use it for orders you’ve approved, and we will do our absolute best to keep your account information safe.

How will my information be used?

We will only use your personal information (name, company name, billing/shipping addresses, email address, phone number, etc.) for business purposes. Your info will NOT be sold or given to any third party (except as needed to complete your order/payment or as required by law.) We will only contact you regarding your purchase or to suggest other Woodshed products and services you may be interested in. If your social media profiles are public, we may occasionally tag you and/or your band in photos of your Woodshed products, and we may repost photos/videos of your Woodshed products in-use (unless you ask us not to) on our website and/or on our social media accounts.

WARRANTY INFORMATION

How long is my product guaranteed?

We guarantee our products for Life, 5-years or 1-year (depending on the specific product you’ve ordered). Please check out the list here for specific info. We stand behind our printing and we want to make sure you’re happy with your stage art long after the initial purchase. Please note that products manufactured by third parties are guaranteed by that manufacturer, but we try our best to carry only well-made products.

What isn't covered?

We can only stand behind the work that we do. Items made by third parties (materials we print on and the hardware we source) are guaranteed by the manufacturer. For instance, we don’t make drum heads, we print on them.  The drum head itself is guaranteed by the manufacturer, and our printing is guaranteed by us. That said, we go to great lengths to source products that are made to last (like our Made In USA hardware).

What types of uses aren't covered?

Our products are made to last a long, long time (in most cases well beyond our guarantee period.) We back our products with the expectation that you’ll use them as they’re intended. We can’t cover loss, accidental or weather-related damage, improper use, or abuse. (Some examples include banners that aren’t stored properly, hardware that isn’t set-up or collapsed properly, indoor items used outdoors for extended periods of time, and scratches to drum heads around the mic hole without a Holz reinforcement.)

I think my issue's covered by your guarantee - now what?

Contact us. We’ll discuss the issue, and we’ll do what we can to make it right. Please send us some photos clearly showing the issue so we can better understand what’s going on. Once we know what’s up and how we can fix it, we’ll take care of it as soon as we can. In some cases we’ll repair the item, in other cases we’ll replace it. (In the unlikely event that we’ve discontinued a product, we’ll offer you a similar product or credit towards another product instead.)

ENDORSEMENTS

Do you have an Endorsement program?

No. We’re a small company. We don’t offer endorsements. We don’t offer artist discounts. In fact, the major touring artists who use our gear pay the same price as local musicians. (Sometimes they pay more, when you factor in custom artwork and rush production fees.) If we gave away free gear, we’d have to raise prices for everyone, and that would suck. So, no…sorry.

Will you plug my band?

Yes, we’d love to! We support the artists who support us. The easiest way to make sure we plug your band is to send us pics that clearly show our product in use. Tagging us on your social pages is even better. We post pics just about every day to our Facebook, Twitter, and Instagram accounts to showcase our clients. We’ll also help you plug a special upcoming event (big show, album release, that sort of thing) as well if you send us some info about it. Let’s keep in touch so we can help you promote!

LEGAL MUMBO-JUMBO

Terms & Conditions

Our fancy-pants lawyer made us add this part:
By placing your order, you (or your surrogates) you hereby agree to the complete Terms & Conditions as stated on this website. Except for the guarantees listed on this website (and those offered by a third party manufacturer), we exclude any and all warranties or representations (express or implied) including those pertaining to fitness for a particular purpose. You, the buyer, assume all risks obtained from use of these goods (whether used alone or in combination with another product) and solely determine the product’s suitability for your use. Our liability (and your exclusive remedy) is limited only to repair or replacement (at our discretion) of any goods which are not of our standard quality. Woodshed will not be liable to you in relation to the contents of, or use of, or otherwise in connection with, your order, including but not limited to any business losses, loss of revenue, income, profits or anticipated savings, loss of contracts or business relationships, loss of reputation or goodwill, or loss or corruption of information or data. You hereby indemnify Woodshed and its officers and employees/agents and sub-contractors and undertake to keep Woodshed indemnified against any losses, damages, costs, liabilities and expenses (including without limitation legal expenses and any amounts paid by Woodshed to a third party in settlement of a claim or dispute on the advice of Woodshed legal advisers) incurred or suffered by Woodshed arising out of any breach by you of any provision of these terms and conditions, or arising out of any claim that you have breached any provision of these terms and conditions. These terms and conditions will be governed by and construed in accordance with Ohio law, and any disputes relating to these terms and conditions will be subject to the exclusive jurisdiction of the courts of Garfield Heights (Cuyahoga County, State of Ohio, United States of America).

Still Have Questions?

No problem, we’re here to help. Drop us a line anytime, we’d love to hear from you.